Shipping & Returns

Shipping Policy

The Black Heart Association (BHA) is committed to providing a seamless shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of our merchandise.

1. Processing Times

  • Orders are processed within 3-5 business days after purchase.

  • Processing times may vary during holidays, sales, or high-demand periods.

2. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure your items are delivered promptly. Available shipping methods include:

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.

  • Expedited Shipping: Estimated delivery within 2-3 business days after processing (additional fees apply).

Delivery times may vary depending on your location and carrier availability.

3. Shipping Rates

Shipping costs are calculated at checkout based on your shipping method, order weight, and destination.

4. Shipping Restrictions

We currently ship to addresses within the United States. At this time, we do not ship internationally.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

6. Lost, Stolen, or Delayed Packages

  • BHA is not responsible for packages lost, stolen, or delayed during transit.

  • If you experience an issue, please contact the carrier directly with your tracking information.

  • If you require assistance, reach out to us at [insert email address], and we will do our best to help resolve the issue.

7. Incorrect or Incomplete Address

It is the customer’s responsibility to provide accurate shipping information at checkout. BHA is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

8. Shipping to P.O. Boxes

We ship to P.O. Boxes via Standard Shipping only. Expedited Shipping is not available for P.O. Box addresses.

9. Changes to Your Order

Once your order has been processed, changes to the shipping address or method cannot be made. Please double-check your information before completing your purchase.

10. Contact Us

If you have any questions about our shipping policy, please contact us.

Thank you for supporting the Black Heart Association. Your purchase helps us advance our mission of raising heart health awareness and providing life-saving screenings to underserved communities.

No Returns or Refunds

Thank you for supporting the Black Heart Association by purchasing our merchandise. Please note that all sales are final, and we do not accept returns or offer refunds for any items.

As a nonprofit organization, proceeds from merchandise sales directly support our mission to raise awareness, provide life-saving heart health screenings, and empower communities. By making a purchase, you are contributing to these vital initiatives.

If you have any issues with your order, such as receiving a damaged or incorrect item, please contact us at [insert contact information] within 7 days of receiving your order, and we will work to resolve the issue promptly.

We appreciate your understanding and continued support.