Terms of Service
Black Heart Association
Last Updated: March 3, 2026
Welcome to the Black Heart Association ("BHA," "we," "us," or "our") website. By accessing or using this website or any of our services — including phone, text messaging, and online scheduling — you agree to comply with and be bound by these Terms of Service. Please read the following terms carefully before using our website or services.
1. Acceptance of Terms
By using our website or services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.
2. Website and Services Use
Eligibility: You must be at least 18 years of age or have the consent of a legal guardian to use this website and our services.
Purpose: This website and our services are for informational and educational purposes, as well as to support BHA's mission, facilitate scheduling, and enable communication with our members.
Prohibited Activities: You agree not to:
Use the website or services for illegal purposes
Interfere with the website's functionality or security
Upload harmful or malicious content
Misuse any content, logos, or materials provided on the website
Send unsolicited or unauthorized messages through our services
Provide false or misleading information
3. SMS / Text Messaging Terms
If you opt in to receive text messages from the Black Heart Association, the following terms apply:
3.1 Program Description
The Black Heart Association offers an SMS messaging program that provides appointment confirmations, appointment reminders, rescheduling and cancellation notifications, missed call follow-ups, scheduling assistance, and general informational messages related to our services and programs.
3.2 Consent
By providing your phone number and opting in — whether through our website, an online form, a booking page, or by giving verbal consent during a phone call — you agree to receive recurring SMS and MMS messages from the Black Heart Association.
Consent to receive text messages is not a condition of purchase, donation, membership, or use of any of our services.
3.3 Message Frequency
Message frequency varies based on your interactions, appointments, and preferences. You may receive multiple messages per week depending on your activity.
3.4 Message and Data Rates
Message and data rates may apply. The Black Heart Association does not charge for sending text messages, but your mobile carrier's standard messaging and data rates may apply. Check with your carrier for details about your plan.
3.5 Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message from us. After opting out, you will receive a single confirmation message and no further text messages will be sent. To re-subscribe, reply START.
3.6 Help
For help with our text messaging program, reply HELP to any message from us, or contact us using the information in Section 14 below.
3.7 Supported Carriers
Our text messaging services are compatible with most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
3.8 Privacy
Your phone number and SMS opt-in consent will not be shared with or sold to third parties for their marketing purposes. For full details, see our Privacy Policy.
4. Phone and Communication Services
4.1 AI-Assisted Communications
BHA may use AI-assisted technology to handle incoming phone calls, schedule appointments, and facilitate communications. By calling our phone number or engaging with our services, you acknowledge that your call may be handled by an AI receptionist.
4.2 Telephony Providers
Our phone and messaging services are provided through third-party telephony providers, including Twilio. Use of these services is subject to the respective provider's terms of service and acceptable use policies.
4.3 Compliance with Laws
You agree to comply with all applicable laws regarding telephone communications and text messaging, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state or local regulations.
5. Intellectual Property
All content on this website, including text, images, logos, videos, and other materials, is the property of the Black Heart Association or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of this content is strictly prohibited.
6. Merchandise Sales
No Returns or Refunds: All sales are final. Proceeds from merchandise purchases directly support our mission. Please review our No Returns or Refunds Policy for more details.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
7. Donations
All donations made through this website are final and non-refundable. Donation proceeds are used to support our programs and initiatives.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.
9. Disclaimer of Warranties
This website, its content, and all related services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website or services will be error-free, secure, or uninterrupted.
10. Limitation of Liability
To the maximum extent permitted by law, the Black Heart Association and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use this website, our services, or any content or communications, including but not limited to text messages or phone calls.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Black Heart Association from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the website or services, your violation of these Terms, or your violation of any applicable law.
12. Privacy
Your use of this website and services is subject to our Privacy Policy. Please review it to understand how we collect, use, and protect your information, including information related to our SMS messaging program.
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with the updated "Last Updated" date. Your continued use of the website and services after any changes constitutes acceptance of the updated terms.
14. Governing Law
These Terms of Service are governed by the laws of the State of [INSERT STATE], without regard to conflict of laws principles. Any disputes arising under these Terms shall be resolved in the courts of [INSERT STATE].
15. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us.
Thank you for supporting the Black Heart Association and joining us in our mission to save lives and promote heart health awareness.